Warranty Information

Warranty Information

 
 
All Mixcder products come with
12 month full warranty from the date of its original purchase.
We only cover Mixcder products purchased from our authorized distributors (listed below).
 
1. If you have purchased Mixcder products from somewhere else, please contact seller for warranty
cover.
In addition, the following are excluded from Mixcder warranty cover:
    • Products purchased as
2nd hand or used
    • Products purchased from unauthorized retailer and distributor
    • Damage resulted from misuse and abusive action
    • Damage resulted from chemical, fire, radioactive substance, poison, liquid
    • Damage resulted from
natural disaster
    • Damage caused to any 3rd
party / person / device and beyond
 
2. How to make a return/exchange request
If your purchase is within our warranty cover, and you believe it is defective, you can contact us to launch your return request.
Please include all accessories, manuals, and original undamaged packaging
when returning your purchase back to us. We must receive all original products in order to process your return or exchange request.
To return your Mixcder product, please email us at support@mixcder.com with:
    • Name of product purchase
    • Your purchase order number
    • Reasons for return
Once we have received your email, our customer support staff will assist you with the rest of the returning process.
 
Please do not return the product unless you are instructed to do so.
If you want to learn more about our warranty policy, please click here.